Topic 4 - Management & Leadership
TOPIC 3 - Communication & Collaboration
TOPIC 1 - Food & Nutrition Expertise
TOPIC 7 - Food Provisions
TOPIC 6 - Population Health Promotion
TOPIC 4 - Management & Leadership
TOPIC 5 - Nutrition Care
TOPIC 2 - Professionalism & Ethics
TOPIC 8 - Research [Bonus]
BACK TO DASHBOARD
- Financial Management: e.g. budgeting, revenue generation, cost-effectiveness, profit/loss
- Human Resources: e.g. staffing, interviewing and selection, orientation and training, job analysis, Human Rights Code, Employment Standards, conflict resolution, labour relations, staff scheduling, employee evaluation, performance reviews, attendance management
- Monitoring Controls: e.g. menu pricing, performance indicators, meal days, computer applications (e.g. Point-of-Sale, spreadsheets)
- Sales Process: e.g. target development, sales analysis, account management, business development
a. Management Principles (BONUS)
Topics (Study Guide):
Functions of Management: planning, organizing, staffing, directing, controlling and evaluating
Management Strategies & Organization: structural organization, communication
Motivation: dysfunctional behaviour, theories of motivation
Leadership: leadership styles, leadership theories
Concepts of Management: management theories, management characteristics
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b. Financial Management
Topics (Study Guide):
Budgeting: projection process, types of budgets, budgeting methods, types of expenses, resource allocation
Financial Monitoring: accounting principles, cost control, financial statements
Financial Analysis: financial ratios (e.g. cost, profit, turnover), financial tools (e.g. profitability, break-even analysis, cost-benefit analysis)
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c. Human Resources
Topics (Study Guide):
Staffing & Scheduling: forecasting, schedules, indices for staffing (e.g. FTE)
Employment Process: job development; recruitment, interviewing and selection; orientation and training; compensation
Employee Management: personnel actions, discipline, grievances, performance improvement, employee evaluation, retention and turnover, alignment
Employment Laws & Regulations: labour relations, Human Rights Code, Employment Standards
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d. Monitoring Controls
Topics (Study Guide):
Controlling & Evaluating: strategic management, types of control, monitoring process, monitoring technology (Point-of-Sale, spreadsheets)
Performance Indicators: types of indicators, productivity measures, improving productivity, meal quantity and quality
Menu Pricing: menu pricing methods
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e. Sales Process
Topics (Study Guide):
Marketing: target development, market segmentation
Sales Analysis: menu item sales, sales and profit
Business Development: strategic management, account management
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